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Privacy Notice

We are committed to protecting our members’ privacy. The credit union requires any information marked as mandatory for membership to either meet legal obligations or to enable us to perform our contract with you. Where you are not able to provide us with this information, we may not be able to open an account for you. Where we request further information about you not required for these reasons, we will ask you for your consent.


How We Use Your Personal Information

Coventry & District credit union may process, transfer and/or share personal information in the following ways:


For Legal Reasons

confirm your identity

perform activity for the prevention of financial crime

carry out internal and external auditing

record basic information about you on a register of members

For Performance Of Our Contract With You

deal with your account(s) or run any other services we provide to you;

consider any applications made by you;

carry out credit checks and to obtain and provide credit references

undertake statistical analysis, to help evaluate the future needs of our members and to help manage our business

to send you statements, new terms and conditions (including changes to this privacy statement), information about changes to the way your account(s) operate and notification of our annual general meeting.

For Our Legitimate Interests 

recover any debts owed to us

With Your Consent

maintain our relationship with you including marketing and market research (if you agree to them)

Sharing Your Personal Information

We will disclose information outside the credit union:


to third parties to help us confirm your identity to comply with money laundering legislation

to credit reference agencies and debt recovery agents who may check the information against other databases – private and public – to which they have access to

to any authorities if compelled to do so by law (e.g. to HM Revenue & Customs to fulfill tax compliance obligations)

to fraud prevention agencies to help prevent crime or where we suspect fraud;

to any persons, including, but not limited to, insurers, who provide a service or benefits to you or for us in connection with your account(s)

to our suppliers in order for them to provide services to us and/or to you on our behalf

to anyone in connection with a reorganization or merger of the credit union’s business

other parties for marketing purposes (if you agree to this)

Where We Send Your Information

While countries in the European Economic Area all ensure rigorous data protection laws, there are parts of the world that may not be quite so rigorous and do not provide the same quality of legal protection and rights when it comes to your personal information.


The credit union does not directly send information to any country outside of the European Economic Area. However, any party receiving personal data may also process, transfer and share it for the purposes set out above. In limited circumstances, this may involve sending your information to countries where data protection laws do not provide the same level of data protection as the UK.


For example, when complying with international tax regulations we may be required to report personal information to the HM Revenue and Customs which may transfer that information to tax authorities in countries where you or a connected person may be tax resident.


Retaining Your Information

The credit union will need to hold your information for various lengths of time depending on what we use your data for. In many cases we will hold this information for a period of time after you have left the credit union.


Coventry and District Credit Union will always retain some information on you for the following reasons:


To prove that we have had a relationship with you

To ensure that we do not have double accounts for any member

In the event that the Credit Union fails we are able to provide the Financial Services Conduct Scheme with relevant information on a member.

Coventry and District Credit Union will remove non relevant data from your account.

Coventry and District Credit Union is unable to delete a members account.

Your Rights

Your rights under data protection regulations are:


(a) The right to access

(b) The right of rectification

(c) The right to erasure

(d) The right to restrict processing

(e) The right to data portability

(f) The right to object to data processing

(g) Rights related to automating decision-making and profiling

(h) Right to withdraw consent

(i) The right to complain to the Information Commissioner’s Office


Your rights explained


Right To Access

You have the right to access your personal data and details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. You can access your personal data by your account when logged into our website.


The Right To Rectification

You have the right to have any inaccurate personal data about you corrected and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.


The Right To Erasure

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include:


the personal data is no longer needed for the purpose it was originally processed

you withdraw consent you previously provided to process the information

you object to the processing under certain rules of data protection law

the processing is for marketing purposes

the personal data was unlawfully processed

However, you may not erase this data where we need it to meet a legal obligation or where it necessary for the establishment, exercise or defence of legal claims.


The Right To Restrict Processing

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are:


you contest the accuracy of the personal data;

processing is unlawful but you oppose erasure;

we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and

you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data.

We will only otherwise process it:


with your consent;

for the establishment, exercise or defence of legal claims; or

for the protection of the rights of another natural or legal person;

The Right To Object To Processing

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the data is necessary for the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.


You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.


The Right To Data Portability

To the extent that the legal basis for our processing of your personal data is:


(a) consent; or


(b) that the processing is necessary for the performance of our contract with you


You have the right to receive your personal data from us in a commonly used and machine-readable format or instruct us to send this data to another organisation. This right does not apply where it would adversely affect the rights and freedoms of others.


Right To Withdraw Consent

To the extent that the legal basis for our processing of your personal information is your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.


The Right To Complain To The Information Commissioner’s Office

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with the Information Commissioner’s Office which is responsible for data protection in the UK. You can contact them by:


Going to their website at:

Phone on 0303 123 1113

Post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF